Payroll Assistant Manager
Hours: Full Time
Salary: Competitive
Responsible for a portfolio of payroll clients and associated payroll workflow of your own team, whilst supporting senior colleagues across all payroll job requirements, providing a high quality client service experience whilst ensuring adherence to individual job budgets and maximum fee recovery.
About the role
Client contact across the Service Line (SL)
Partners and colleagues who are key stakeholders in payroll work across the SL
Supervision of payroll seniors/semi seniors and assistants
Supporting the SL’s business development activities
Government bodies and external organisations such as HMRC
What They're looking for
Job/Workflow and Technical Management
Support the planning, prioritising and allocation of all relevant client payroll work within your own and teams clients
Conduct payroll processing during peak times, delegate client work during periods of normal demand
Review all payroll processing work of team for accuracy and completeness prior to issuing to client
Escalate more complex payroll areas and queries from self and team that require Manager assistance and input
Ensure payroll processing log is completed
Ensure payroll action log is completed
Ensure scope, timeline and budget for client payroll work is agreed with Manager and other SL stakeholders (where relevant) including clear communication with other team members whose input may be required
Monitor work progress and ensure appropriate levels of communication with all clients and internal stakeholders on progress for each key task or phase
Review BACS accounts and ensure Direct Debits are accurate and up to date
Quarterly review of client work, identify any examples where costs have exceeded agreed fees. Create a summary and discuss with Manager to agree on a fee recovery plan.
Support write offs and agree to reruns of payrolls if requested and appropriate
Support queries on bills and WIP reviews and support queries relating to WIP write offs and agreeing whether reruns are required
Contribute to timely and accurate billing to clients
Ensure sign off and authorisation of documents and returns is completed by a partner/director
Client, Internal and External Organisational Contact
Act as a point of contact for additional allocated clients to manage all their payroll requirements
Ensure smooth onboarding of new Payroll clients with over 10 employees (Anti Money Laundering (AML) and EL)
Conduct first client call for newly onboarded clients (small/medium client size) and ensure required data is gathered
Be a key contact for clients who have complaints or payroll issues that need resolving
Return phone calls and written correspondence to all of the above within required deadline and ensure promises are kept
Attend/lead payroll client review meetings as required
Proactively contact clients to update them on legislative changes, points of interest to them/their industry, updates and any other topic they feel would add value
Collaborate with other internal departments to assist with cross selling of services into the payroll client base
Ensure overall provision for high levels of client service is in place across own client base
Leadership, People Management and Development
Supervise seniors, semi seniors and assistants who are involved in processing of payroll work
Ensure clear action plans and milestones for each piece of payroll work
Provide feedback to all team members involved in specific payroll work on adherence to standards, errors, learnings and opportunity for adding value
Delivery of systems training for team members
Perform a buddy/mentor role for new starters or those more junior team members needing support
Participation in delivery of local and regional training for new starters and more junior employees as agreed
Be aware of individual team member capability and aspiration, and ensure input into individual Performance Development Plans (PDP) New Business Development
Support the payroll team in delivering the required leads and SL incremental fee target via networking, meeting attendance, business pitches and presenting at webinars
Develop suitably strong internal connections such that access and support are identified by all other Service Line teams to their own client bases and cross referral opportunities identified.
What They can offer
Financial wellbeing – competitive salary, contributory pension scheme, life assurance, Westfield Health Cash Plan, income protection. Options to increase pension, life assurance and healthcare cash plan (for yourself and/or family)
Leave – 25.5 days plus bank holidays, holiday buying (up to 5 days)
Mental wellbeing – hybrid working (3 days in the office/2 from home) and flexible working policies, employee assistance programme and counselling
Physical wellbeing – They also offer voluntary benefits such as BUPA PMI/Westfield Hospital Treatment insurance, critical illness insurance, BMI health assessment, GymFlex, annual flu jab
Recognition – monthly nominations for financial awards based on culture and values
Development – they offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses
Diversity, inclusion and belonging – they operate several family-friendly policies and take proactive steps to create an inclusive environment
ESG – give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support their commitment to charitable causes
Travel – other optional benefits include: cycle to work scheme, travel insurance, interest-free season ticket loan (London only), interest-free car/motorbike loan
For more information, please contact the below:
Carly Dunn
Recruitment Manager
T: 07706 309 606
E: carly@supreme-ss.com